Tech Test: Failed Connectivity Test

If you have restarted the tech test and are still failing the connectivity checks, try the steps below depending on the device you are using.

Computer / Laptop / Android Tablet
Try refreshing your browser and starting the tech test again. You can do this by clicking the refresh button next to the address bar, or by pressing:

• Ctrl + R (Windows)

• Cmd + R (Mac)

For the best experience, we recommend using Google Chrome.

If you are accessing Mable in a school setting and refreshing your browser has not solved the problem, please contact your IT department. Ask them to review the Mable IT guide and ensure all required websites are unblocked: https://mabletherapy.com/mable-it-guide/

iPad

Try closing your browser and starting the tech test again.

To close Safari:

• iPads with a Home button: Double-press the Home button, then swipe up on Safari
• iPads without a Home button: Swipe up from the bottom of the screen and pause, then swipe up on Safari

Reopen Safari and restart the tech test.

If you are accessing Mable in a school setting and this has not solved the problem, please contact your IT department and ask them to review the Mable IT guide: https://mabletherapy.com/mable-it-guide/

If you've ran through the above steps and you are still having issues, please can you, or your IT department contact our tech team via email - info@mabletherapy.com or phone - 0113 460 1983.