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      Find Your Computers Microphone Settings

      Most microphone settings can be changed from within Mable but occasionally you'll want to know where your system settings are.

      Windows Computer

      1. Open up the start menu by clicking on the windows icon in the bottom left corner of the screen or pressing the ‘win’ button on your keyboard.
      2. When the menu opens, start typing ‘Sound’ on the keyboard and open the sound control panel.
      3. On the sound settings page, click ‘Recording’.
      4. Click on the microphone and click ‘properties’.
      5. Now select ‘Levels’ from the properties menu.
      6. You should now see a volume control, which is represented by the number in the input box. If this is 0 this means the microphone volume is turned all the way down.
      7. To the right of the volume control is a sound icon. If there is a red circle with a line through next to the sound icon, this means the microphone is muted. Click this icon to unmute your microphone. 

      Chrome OS/Chromebook

      1. Click on the menu bar in the bottom right of the computer screen, where it displays the time, internet connection and battery status of your Chromebook.
      2. This will open a small menu containing a speaker/audio icon.
        Next to the speaker/audio icon is the volume control. 
      3. Make sure the volume control slider is all the way to the right.

      Apple Computer

      1. To access the sound settings on your Apple computer, look for the sound/audio icon in the top right corner of your screen. Simply click on the sound icon, and a small menu will appear. If you can't see the menu bar at the top of your screen, try moving your mouse to the top. In case you still can't locate the sound/audio icon, press 'CMD' and the spacebar on your keyboard simultaneously. A spotlight search will appear, allowing you to type 'Sound' and press enter to access the sound settings. 
      2. Once you have opened the sound settings, navigate to the 'Input' menu and choose the microphone that you want to use from the list.
      3. Underneath the list of microphone devices, you will find a volume control labeled as 'Input volume'. Make sure to adjust the volume slider all the way up and ensure that the mute checkbox next to the input volume is not selected.

      If you have run through these steps and you're still having issues, please contact our tech team via email - techteam@mabletherapy.com or phone - 0800 024 8646.