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      Reinstalling or Updating Your Computers Webcam

      This is a fairly advanced technique only to try once you have tried restarting your computer only for your webcam to still not work.

      Windows 10

      1. Click the Windows button in the bottom left corner of your computer screen.
      2. When the start menu opens, type ‘Device Manager’ on your keyboard and select ‘Device Manager’ from the search results.
      3. Find your webcam under ‘cameras’.
      4. Right-click the name of your webcam and then select ’uninstall drivers’.
      5. Once uninstalled, restart your computer and it will start to reinstall the drivers.

      Windows 8

      1. Click the Windows button in the bottom left corner of your computer screen.
      2. When the start menu opens on the right of the screen, type ‘Device Manager’ into the search box.
      3. Select Device Manager from the search results.
      4. Click on ‘Imaging Devices’ from the device manager menu. This will open up a list of your cameras. 
      5. Right-click on your camera and click ‘uninstall’.
      6. Once uninstalled, restart your computer and it will start to reinstall the drivers.

      Windows 7

      1. Click the start button in the bottom left corner of your computer screen.
      2. When the start menu opens type ‘Device Manager’ in the search programs text box. 
      3. Select Device Manager from the search results.
      4. Click on the small arrow next to ‘Imaging Devices’. This will open up a list of your cameras. Right-click on your camera and click ‘update driver software’.
      5. On the displayed box, click ‘Search automatically for updated driver software’.
      6. If the driver is not up-to-date, it will start the download and installation of the updated driver. 
      7. Once the update is finished press close.

      Chrome OS/Chromebook

      With Chrome OS you are unable to uninstall drivers, so if you have tried the web camera in an alternative app, other than google chrome and it’s still not working. Your only option is to factory reset your computer. 

      WARNING: this will erase everything on your computer, so make sure there is nothing on your computer you haven’t got a copy of elsewhere before performing the reset.

      PLEASE DONT TRY THIS UNLESS YOU KNOW WHAT YOU ARE DOING

      1. Sign out of your Chromebook and press 'ctrl + alt + shift + r' all at the same time on your keyboard.
      2. Select ‘Restart’.
      3. In the box that appears, select ‘Powerwash’ and then ‘continue’.
      4. Follow the steps that appear and sign in with the google account that is logged into the Chromebook.
      5. Once reset, go through the onscreen instructions to set up your Chromebook.

      Apple Mac OSX

      This is an advanced technique - please make sure you have exhausted other options first.

      1. Open terminal by pressing 'cmd + space' and type 'terminal' in the spotlight search box. 
      2. When the terminal opens, type:  
        sudo killall VDCAssistant
         on your keyboard and press the enter key.
      3. Restart your computer and this will reinstall the drivers.

      If you have run through these steps and you're still having issues, please contact our tech team via email - techteam@mabletherapy.com or phone - 0800 024 8646.