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Microphone Setup

Let's get your mic ready for action!

Headset With Microphone

If your headset is one of the following types, it likely includes a microphone:

  • If you look at the metal part of the headphone plug. It should have three rings that go around the plug (sometimes these are different coloured rings). If your headphone plug has more than 2 rings, this likely means that it does have a microphone.
  • If your headset has a Double Headphone Jack Plug - one plug is for a microphone, one is for audio),
  • Most USB headsets, include a built-in microphone.

If you’re unsure, check the product description or packaging for confirmation.


Built-In Computer Microphone

  • Some computers will have a microphone built into the computer. These microphones usually work automatically, but you may need to allow microphone access in your computer’s settings (for example, in Windows or macOS).
  • If you are unsure if your computer has a microphone built-in, it will sometimes have some small holes with a picture of a microphone next to it.
  • Using a built-in microphone with computer speakers (instead of headphones) can sometimes cause echo.


Webcam Microphone

  • If your computer has a built-in webcam, it will often also have a microphone. If you have an external webcam (one that you plug into your computer), this will also often have a microphone built-in.

iPad Microphone

If you’re using an iPad, it will usually use the default microphone on your device automatically.

  • You may be asked to allow microphone access - make sure to accept this.
  • If you’re using a headset, simply plug it in and it should be used automatically.

Make sure your headset includes a microphone (not all headphones do).


Testing your Microphone

In the technology test, or device settings window in your session, you will have a microphone icon next to the microphone device list, as shown below. When you talk into your microphone, the volume indicator should fill purple showing your microphone is picking up sound.

Screenshot 2021-11-18 at 10.17.18

If the indicator isn't moving, try selecting another microphone from any available microphone options. 

If you are unable to choose another microphone, or none of the selected microphones work,  please click here to visit our microphone troubleshooting guide.

If you have run through these steps and you're still having issues, please contact our tech team via email - info@mabletherapy.com or phone - 0113 4601314.